If you have any other questions about the book, KUBIAK, or FO Premium, or you don't feel that these answers fully handle your questions, please contact us at mailbag-at-footballoutsiders.com. Please be as descriptive as possible with regards to your issue; if relevant, please include the five-digit order number from your e-mail confirmation.
To download your order, go to our homepage and (while logged in) click on My FO Downloads or My Files on the left sidebar. Either link will take you to your account's downloads page, where you can download the product(s) you ordered.
If this is the case, your order is still being processed by PayPal. 99.9 percent of the time, it means that you paid by an eCheck through PayPal. Much like real checks, eChecks take several business days to clear -- only when the check is cleared does PayPal tell us that the order is complete, at which point your purchase is made available to download.
Some folks have requested a method to purchase FO products on the web without using PayPal. We've created an option for you to do so. When you go through the purchase process at the Football Outsiders Online Store, you are taken to a PayPal payment page, where you can log in if you have an account. On the left side, though, just above all the credit card logos, is a link that takes you to where you can pay without a PayPal account. It's always been there.
UPDATE: Apparently, a number of complaints are about an inability to use credit cards while purchasing through Paypal. It turns out the issue here is that you need to fill out a form if you have not used Paypal before. It will have a section that says "Don't Have a Paypal Account?" If you fill the info in there and click continue, the credit card options will appear.
The printed version of FOA 2013 is now available. You can purchase the book through Createspace for $22.95.
We'd love for you to purchase the book through Createspace, since we get a larger cut of the royalties when you purchase there. However, if you would prefer to purchase the book through Amazon, the book will be listed there too.
Unfortunately, for technical reasons, we are unable to offer any package deals that give readers a discount for purchasing both the printed version of FOA 2013 and any other FO products.
For some reason, Createspace is very conservative on the expected arrival dates of books. We've found during the shipping process of past books that the "Priority" shipping arrives in 2-3 days, the "Standard" shipping comes in 5-6 days, and the "Economy" shipping comes in about a week.
The printed copy of the book is generally only available through the two outlets mentioned above. It may appear later in stores due to Createspace's "Expanded Distribution Channel," but we wouldn't count on it.
As noted above: for technical reasons, we are unable to offer any package deals which give readers a discount for purchasing both the printed version of FOA 2012 and any other FO products.
Unfortunately, we are unable to do a Kindle version of the book. We tried and tried and tried this year, and every document we created looked horrible. An e-ink reader like the original Kindle simply is not designed to handle a book like ours with dense text, tables, and graphs.
However, the PDF apparently looks really great on the iPad. It is readable on the Kindle, but that's not optimal.
YES! Starting in 2012, it looks like Createspace will allow us to put the book on sale through Amazon Europe, which means it will be available with domestic shipping charges in the U.K., Germany, and other countries.
As we explain on the 2013 KUBIAK store page, neither Excel 2008 for Mac nor OpenOffice is able to run the macros contained in KUBIAK to customize leagues. We apologize for the inconvenience, but it's an issue that's out of our control.
Once training camps start, KUBIAK is updated every day or two to reflect the latest injuries and depth charts. KUBIAK updates will be listed in a box on the right side of Football Outsiders, and also on the KUBIAK discussion board.
There is one in-season update to KUBIAK after Week 3 of the regular season, but we do not update the projections on a weekly basis otherwise.
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